How do I return an order?
We do all we can to exchange or return items, if you are not satisfied with the quality or size of your shirts. First, you must request a return authorization from our customer service department at customerservice@storktees.com. We do not accept any returns which have not received return authorization. You must contact us within 30 days of receipt as we will not accept returns after 30 days. Next, you will need to ship your item back to us for a reship or credit less shipping. We do not have an exchange policy. If you would like to exchange your shirt please send the shirt back to us for a credit on the cost of the shirt and then contact us so we can set up a new order for the size you wish to order. Note: we do not accept returns on washed or worn shirts nor do we accept returns for custom or sale shirts.

What if my order arrives damaged?
If your order arrives damaged, you must contact our customer service department at customerservice@storktees.com for further instructions. Please do not discard any of the merchandise or packaging materials, as we may need these items for further investigation.

Can I cancel my order after it has been submitted?
At StorkTees.com, we want to get your order out to you as quickly as possible, so we begin working on your order minutes after you submit your order. Once you authorize your transaction, we cannot guarantee our ability to make changes or cancellations to an order. Moreover, if your order contains custom shirts or items that ship within 24 hours, it is not possible to cancel your order once it has been placed. If cancellations or changes are possible, we will do all we can to accommodate.

Shipping
If our preprinted items are in stock we usually ship your order the same or next business day. All items contained in your order must be in stock before it ships. Custom designed items have a 1-3 business day production time before we ship. Once the order leaves our location, delivery time depends on the shipping option you select. You may view your shipment tracking information by checking your current active orders in the Account section of the site.

Special Shipping Requests
To arrange for a special shipment request please e-mail customerservice@storktees.com.

Improper Address
If you do not provide us the complete proper address or if you request the package to be delivered to another address (other than the one you originally provided us with) and our shipping company charges us, your credit card could be charged up to an additional $15.00.

Release Waiver On File With FedEx
StorkTees.com will not be held responsible for items that are left or stolen due to customer having a release waiver on file with FedEx. Release Waivers give FedEx permission to release packages with out actual customer signature. If you currently have a release waiver on file with FedEx, from previous FedEx deliveries, your package can be delivered without your signature. If you have such a waiver on file, and your order has been lost or stolen, you will need to contact FedEx using your tracking number to file a claim for your package.